|
Our Clients
| |
|
2011 |
|
|
 |
|
 |
|
 |
|
BC Place
Selected from a pool of 15 applicants to develop and deliver a customized half-day guest experience training program for more than 650 front-line staff, supervisors, and managers at the newly revitalized BC Place.
|
|
University of Oklahoma
Developed and delivered a customized guest service training program for more than 80 front-line staff members in the premium seating area of
Memorial Stadium.
Read Testimonial
|
|
University of Kentucky
Using the results from the 2010 mystery shop, developed a customized guest service training program for over 200 new and returning front-line staff members at Commonwealth Stadium.
Read Testimonial
|
| |
|
|
|
|
| |
|
 |
|
|
| |
|
West Virginia University
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
|
|
| |
|
|
|
|
Go to top of page
| |
|
2010 |
|
|
 |
|
 |
|
|
|
University of Pittsburgh
Conducted a series of mystery shop observations in the Heinz Field parking lots to measure enforcement of premium parking policies and procedures.
|
|
Baltimore Ravens
Each year developed and delivered a new, customized guest service training program for over 500 front-line staff members and supervisors of M & T Bank Stadium.
|
|
University of Kentucky
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
Read Testimonial
|
 |
|
 |
|
 |
|
Auburn University
Developed and delivered a guest service seminar for over 70 members of the Auburn University.
Created and delivered a customized “train-the-trainer” workshop for more than 20 game-day supervisors at Jordan-Hare Stadium.
|
|
Indianapolis Indians
Developed and delivered customized guest service training program for more than 100 front-line staff members and supervisors.
|
|
Hamilton TigerCats
Developed and delivered customized guest service training program for more than 50 front-line staff members.
|
| |
|
|
|
|
| |
|
West Virginia University
Developed and delivered customized guest service training program for more than 200 front-line staff members.
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
|
|
| |
|
|
|
|
Go to top of page
| |
|
2009 |
|
|
 |
|
|
|
|
|
Pittsburgh Steelers
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
|
University of Kentucky
Developed and delivered a customized guest service training program for members of the 101 Club.
Read Testimonial
|
|
West Virginia University
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
| |
|
|
|
|
| |
|
Baltimore Ravens
Each year developed and delivered a new, customized guest service training program for over 500 front-line staff members and supervisors of M & T Bank Stadium.
Read Testimonial
|
|
|
Go to top of page
| |
|
2008 |
|
|
|
|
|
|
 |
|
Pittsburgh Steelers
Developed and delivered a customized guest service training program for over 600 front-line staff members and supervisors.
|
|
University of Pittsburgh
Developed and delivered a customized guest service training program for over 75 Petersen Events Center event-day supervisors.
|
|
Bowling Green State University
Developed and delivered a customized guest service training program for over 100 front-line stadium employees.
|
|
|
 |
|
|
|
Baltimore Ravens
Each year developed and delivered a new, customized guest service training program for over 500 front-line staff members and supervisors of M & T Bank Stadium.
Read Testimonial
|
|
Maple Leaf Sports & Entertainment
Developed and delivered a unique, customized guest service and leadership training program for front-line supervisors.
|
|
West Virginia University
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
| |
|
|
|
|
Go to top of page
| |
|
2007 |
|
|
 |
|
|
|
|
|
Buffalo Bills
Worked with the Director of Operations and Special Events and the Manager of Operations and Special Events to develop a customized guest service training program for more than 800 front-line employees.
Executed a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
Read Testimonial
|
|
West Virginia University
Developed and delivered customized guest service training program for more than 200 front-line staff members.
|
|
|
| |
|
|
|
|
Go to top of page
| |
|
2006 |
|
|
|
|
 |
|
|
|
Buffalo Bills
Worked with the Director of Operations and Special Events and the Manager of Operations and Special Events to develop a customized guest service training program for more than 800 front-line employees.
Executed a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
Read Testimonial
|
|
Houston Texans
Developed and delivered a customized guest training program for over 50 front-line staff supervisors.
|
|
Pittsburgh Steelers
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
| |
|
|
|
|
Go to top of page
| |
|
2005 |
|
|
|
|
 |
|
|
|
Buffalo Bills
Worked with the Director of Operations and Special Events and the Manager of Operations and Special Events to develop a customized guest service training program for more than 800 front-line employees.
Executed a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
Read Testimonial
|
|
University of Oregon
Conducted a mystery shop program to evaluate the performance of the front-line staff and to measure enforcement of stadium policies and procedures.
|
|
|
| |
|
|
|
|
|
|