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GameDay staff trained over 650 employees at BC Place in Vancouver.
Visit the Our Clients page to learn more about these projects.
GameDay monitors enforcement of stadium policies and procedures.
GameDay-trained employees provide excellent guest service.
Game Day Consulting

GameDay Consulting is a guest service training and evaluation firm focused solely on improving the fan experience in the sport industry. We are selective in choosing our partners and clients, often working with no more than two or three teams or venues. This selectivity allows us to focus greater attention on the client and work together to develop a customized training and evaluation protocol.

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Guest Service Training for
the Sport Industry

Thank you for visiting GameDay Consulting. Our expertise is in developing and delivering customized guest service training programs for front-line staff members and supervisors in sport venues. We also conduct mystery shopper programs to evaluate staff effectiveness and measure enforcement of stadium policies and procedures

Top 5 reasons to select GameDay Consulting
for your guest service training needs

GameDay Certified
  1. Our established reputation in the sport industry.
  2. Many of our partners bring us back for multiple sessions, year after year. See Testimonials
  3. GameDay Consulting works with your full-time guest relations staff to develop a training program specific to your venue.
  4. Working with GameDay Consulting enables your permanent guest relations staff to focus on the guest experience instead of constantly developing and delivering training programs.
  5. Participants in our training programs are GameDay Certified™, the industry standard for guest service readiness.

Professional Affiliations

Dr. Brian Crow is the founder and owner of GameDay Consulting.







Stadium Managers Association
Association of Luxury Suite Directors


Department of Sport Management at Slippery Rock University


North American Society for Sport Management (NASSM)

Dr. Crow and GameDay Consulting are Bronze Partners with the Collegiate Event and Facility Management Association.


Dr. Crow is currently an active member of the Stadium Managers Association as well as the Association of Luxury Suite Directors.

Dr. Crow is also a Professor in the Department of Sport Management at Slippery Rock University.

Dr. Crow was the President of the North American Society for Sport Management (NASSM)